FAQ

How soon are units shipped out?


Units are shipped out within 5 business days of purchase. You will receive an email with your tracking information after your order has been shipped.


What is the turnaround time for bundle orders?


Hair orders are shipped out 5 business days of purchase. You will receive an email with your tracking information after your order has been shipped.


What is the turnaround time for lash orders?


Lash orders are shipped out within 3 days of purchase.


There’s a problem with my delivery, what should I do?


Please contact your local USPS with your tracking number to get help. Ask to speak with the supervisor for more information on the location of your package. If you still experience issues, please call USPS customer service at 1 (800) 275-8777. Laced By Layy is not responsible for any misplaced packages and cannot see any more information about your package than you can online.


Do you offer international shipping?


Yes! We ship worldwide. There is a duty tax that has to be paid upon pickup of your package that Laced By Layy is not responsible for. Please contact your local post office with questions or concerns about this.


How are the wigs secured on? Do I need glue to wear them?


All of our custom units are made to your exact head measurements, proving a perfectly secure fit for everyone. Our pre-mad units are made on a Medium cap size, which is fitted for the “average” sized head. We can accommodate anyone per special request. Our lace closure units are made on a breathable, fitted cap. Our frontal units are made on a secure, adjustable cap with an elastic band added to hold the lace in place as well as a comb in the back. No glue is necessary for any of our units.




I have no hair, can I still wear a wig?


Yes, you can still wear our units! We recommend wearing a wig cap to help secure the unit in place.


How should I wear my hair under the wig?


To ensure the most flat and natural unit application, your hair should be cornrowed. "Straight backs" work lovely! For lace closure units, we recommend parting your hair where you would like the part on the closure to lay and down from there. For frontal units, small straight back cornrows with the ends sewn up and flat are recommended.


Do you offer rush shipping?


We offer rush shipping on bundle orders placed before 5pm PST MON-FRI. Rush shipping allows you to skip the processing time and get your hair in 3-4 days.


 

Can I pick my order up in person?


Yes, only if you live in the DMV! We have a pickup location, not a store, in Clinton, MD. Please text (202)400-0941 with your order so that we can prepare it for you!


How long do the units last?


With proper care, our lace closure units can last 6 months to a year, our 360 lace frontal units last 6-12 months and our lace closure units can last a year or longer! Proper care entails minimum heat use, weekly wash/conditioning, no rough handling, and minimum sleeping in the unit.


What products do you recommend to wash the units?


We recommend Suave Professionals Moroccan Infusion Shine Shampoo & Conditioner.  


Can the units be worn in the water?

Yes! We highly recommend washing and deep conditioning the unit after exposure to chlorine or beach water.

 

Do the units come with a customized hairline?

All of the 360 lace frontal units include a fully customized hairline.

Can I sew the wig down?

Yes!, All of our wigs can be easily sewn down.