Customer satisfaction is our number one priority here at Laced By Layy.
Due to the nature of the purchase and for sanitary reasons, There are absolutely NO refunds or exchanges on custom wig orders.
We are happy to offer full refunds or exchanges on unopened bundle purchases within 7 days of purchase. We cannot offer refunds or exchanges on custom wig purchases hair that has been chemically altered. We highly recommend consulting with a professional hairstylist for any coloring.